Tracking Orders

After placing an order, customers can monitor its progress from their account dashboard.

Viewing Orders

Go to My Account → My Orders. The list shows all orders with:

Column	Description
Order #	Unique order reference number
Date	Placement date
Items	Number of products ordered
Total	Order grand total
Status	Current fulfilment status
Action	View details, track, or retry payment

Order Statuses

Status	What it means
Pending	Order placed but payment not yet confirmed
Processing	Payment received, order is being prepared
Shipped	Order has been dispatched
Delivered	Order received by customer
Cancelled	Order was cancelled
Returned	Item(s) returned to the seller
Refunded	Refund has been issued

Order Detail

Click View on any order to see:

• Full itemised list with images, names, quantities, and prices
• Billing and shipping addresses used
• Payment method and transaction ID
• Current status with timestamps for each status change
• Tracking information (if entered by the store)

Tracking a Shipment

When the store marks an order as Shipped, a tracking number and carrier are added. Click Track Order to see the tracking information.

For real-time tracking, visit the carrier's website directly and enter the tracking number.

Cancelling an Order

Orders in Pending or Processing status may be eligible for cancellation:

1. Go to My Orders.
2. Click View on the order.
3. Click Cancel Order.
4. Select a reason and confirm.

Cancellation requests are processed by the store admin. Once the order is shipped, it cannot be cancelled — contact the store for a return.

Retry a Failed Payment

If a payment attempt failed and your order is stuck in Pending status:

1. Go to My Orders and open the order.
2. Click Retry Payment.
3. You are taken back to the payment step — select a payment method and try again.

No additional charge is created until the retry is successful. The original failed attempt is recorded in the order history.

Returns and Refunds

If you need to return a delivered order:

1. Contact the store within the return window (typically specified in the store's Terms & Conditions).
2. The store admin will review your request and mark the order as Returned.
3. Once the physical return is received and processed, a Refunded status is applied and the refund is issued via the original payment method.

Refund processing times

Payment Method	Typical Refund Time
PayPal	3–5 business days
Razorpay	5–7 business days
PayTM	5–7 business days
Cash on Delivery	Store credit or bank transfer (store policy applies)

Actual refund times may vary depending on your bank or payment provider.

Writing a Product Review

After your order is marked as Delivered, you can leave a review for each product you purchased:

1. Go to My Orders and find the delivered order.
2. Click Write a Review next to the product.
3. Select a star rating (1–5 stars).
4. Write your review in the text field.
5. Click Submit Review.

Reviews appear on the product detail page and help other shoppers make purchase decisions. If the store has Review Moderation enabled, your review will be held for admin approval before appearing publicly.

:::info One review per product per order You can submit one review per product per completed order. You cannot review a product you have not purchased. :::

Downloading an Invoice

Once your order is confirmed:

1. Open the order detail page.
2. Click Download Invoice.
3. A PDF invoice is downloaded to your device.

The invoice includes the order number, itemised products, prices, shipping, tax, and grand total. Keep it for your records, warranty claims, or expense reporting.

Order Email Notifications

SnapCart sends automatic emails at key stages of your order:

Event	Email Sent
Order placed	Order confirmation with summary and total
Payment confirmed	Payment receipt
Order shipped	Shipping notification with tracking number
Order delivered	Delivery confirmation
Order cancelled	Cancellation notice
Refund issued	Refund confirmation

Check your spam or junk folder if you don't see these emails. Add the store's sender address to your contacts to ensure delivery.